We stand by our products and we want you to be 100% satisfied with your Friendsheep purchase! We want you to love your Friendsheep products as much as we do, and we're glad to work out a return or exchange if requested.

Returns:

Our satisfaction guarantee policy allows returns within 14 days of delivery. Requests made more than 14 days after your order is delivered are not eligible for a refund or exchange.
To be eligible for the return of a multi pack, we require that you return all the parts in it.
To complete your return, we require a receipt, order number, or proof of purchase.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Original shipping costs are not refundable.

Return Shipping:

To return your product, you should mail your product to: Friendsheep - Returns, 42044 Winchester Rd, Suite C, Temecula, CA 92590.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are return shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.